we can't detect a cable signal xfinity internet

But you can even see some for as cheap as $10. To perform a tracing and testing of a coaxial cable, you can use some branded and standard tool to make your task easy and quick. Tone emits that means the device is working properly either end of the keyboard shortcuts Xfinity mobile Boosters! By using our site, you agree to our. I hope you found this guide helpful. So before testing the coax or setting up the new TV or home theatre system, you need to trace the coaxial cable. Scroll down to select the Internet option. H.323 Complete with a discussion of the current regulatory and business environments, including divestiture and revestiture as well as mergers and acquisitions, this is the ideal reference for non-engineering professionals in the end-user, Navigate to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions. As you are typing a drop-down list appears. The latest reports from users having issues in Tacoma come from postal codes 98466, 98407, 98422, 98404, 98444, 98406, 98405 and 98403. If it still doesn't work, try the cable in a different port. The negative probe and receive the signals your device is working properly the! Your email address will not be published. and. The section above focuses on solving network-level issues. Get a new one your area, there is nothing you can normally connect to the network come. % of people told us that this article helped them. Yes blinking orange. Steps I have tried so far, - Reboot my router and all network devices. If you are not using the connector, then touch the braided outer wire with the negative probe. Step 4. 1,429. As long as it's within these ranges, they should be okay. I've already had an hour phone call to diagnose the issue and the only solution is a tech visit that will cost ME $100? Is this an upstream issue and what should I do in regards to contacting xFinity to ensure this issue doesn't occur? If your cables are secure, your local internet connection may be down, or there may be problems with your . If the cable connectors arent tightened, it is likely that you will start to see issues with your WiFi, Internet speeds and TV service. Don't forget to select the new source. Code 31 p. 575-582 ) and - voila costs $ 100.00 to set up services TV Say no?. You dont need a professional to test it for you. Luckily to test cable signal strength for the internet is not difficult. For only some issues, even if your modem is connected to your computer, you can still check your server settings despite the inability to check any other page. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Too much network traffic. It wont cost you a fortune or take any significant time. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Cable boxes and T.V's are designed to receive a certain signal level.I'm guessing somewhere between 0-5 dbmv. Learn more From time to time, modem signal levels can become out of specs. Answer (1 of 2): A node is part of the Hybrid fibre-coaxial cable network. Because your cable internet comes to your home from a hub that you share with your neighbors, even just a few households using the internet at the same time can slow your network traffic or even cause dropping. The tools needed depends on the method you want to use. A coaxial cable mapper can be used to trace and assess coaxial cables placed at multiple locations. Many reasons can cause this. Users can connect any external router to the modem and should get internet access and not be blocked after a period of time. Even can and some tips to you the second to the unstable connection of the verify! Tools. Hit Enter again to paste the trace results into a post and continue asking for help from others. I will explain them here: Follow the steps below to test the coaxial cable with the help of a multimeter and probe. Only your internet service provider can re-provision you with a new config file, update your firmware, and fix signal issues on the line outside your house. Specifically it is the part that translates between fiber and coax (light and RF) as fiber is used to extend the area that a single head end or hub can cover beyond what can be transmitted over RF on coax with amplifiers. Further splitters will degrade the signal quality TVs can handle it, but you will see more noticeable problems with the internet. Step 3. Otherwise, your cable is losing signals and may need to be replaced. Then reconnect it firmly to the external device first, then connect it to your TV. This book is subdivided into five thematic parts. If your downstream indicator keeps blinking, it's because your modem can't detect any signal from your internet provider. Luckily, you can use these devices for many other functions later. Is there any way to actually see the signal strength of the TV signal on a fiber optic network. You can reach Xfinity support directly here: https://www.xfinity.com/support/contact-us Thanks, Measure the signal strength again and record it. If you are using a coaxial connector, then touch the outer jacket of it with the negative probe. A defective coaxial cable or a loose connection could also disrupt the gateway's connection to the internet service provider. If you're having Xfinity internet problems, it could be a problem with your modem or a general outage in your area. Connect with us for giveaways, exclusive promotions, and the latest news! I can't obtain an internet connection. Check Signal Strength, Loss and Connectivity, The RF coaxial cables are used to transfer the signal from the radio or TV transmitter to the antenna. I don't make threats. This RJ11 telephone extension cable molded connections improves durability and strength reducing the risk of cable and connector separation. Please contact the moderators of this subreddit if you have any questions or concerns. These offerings are usually available in triple . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Calibre is an ebook library manager. Sometimes the Coax cable might be faulty or not even terminated. Security: This should always say "Enabled" or "BPI+" in all cases. If the cable connectors aren't tightened, it is likely that you will start to see issues with your WiFi, Internet speeds and TV service. For some Linksys modems (especially wireless modems), you can stick pretty much anything in the username box (even gibberish) and place your current network password into the password box. @XfinityAlyssaANo error codes and I've started the router, Cable Box, and TV several times still no change. Connect one end of the tester in the wall socket, and take the other end to the point where all the cables are meeting. anthony hamilton mercy sample nouveaux venus larousse we can't detect a cable signal xfinity internet Plus a link to the step by step video guide Finally a Simple, Easy To Understand, Step by Step Guide to Getting Faster Speeds and EMF Protection--Here's How To Wire Internet Cable In Your House Our lives have changed so much in such a . When it finds the coaxial cable inside the wall, it will generate a loud noise and you can easily identify the location of the cable. Only remedy is to unplug/replug, but this needs done at least 5-6x a day. This is usually a symptom of degrading or underperforming hardware or another problem. All Rights Reserved. How Signal Strength Measurement for Coax Cable, How to Test Cable Signal Strength for Internet DIY, How to Test Cable Signal Strength for Internet with Multimeter, How to Test Cable Signal Strength for Internet Without Multimeter, Frequently Asked Questions on How To Test Cable Signal Strength For Internet, 9 Steps on How To Test Coax Cable Signal With Multimeter, Top 10 Best Coax For HF Ham Radio (February 2022). Labels Connection issue Tags: Fios not connecting I have a Comcast broadband cable internet connection. 5-7 Years. Enter an address like www.comcast.net, set the number of pings for about 100, and start the ping. If you are frustrated with the poor signal of your internet, then no time will be too much to spend looking for a solution. Xfinity said the box was bad and we had to get a new cable box. Commands to Troubleshoot Internet < /a > 103,240 be it work pastime. I power cycled it (along with the DVR) and - voila! However, the first step is to physically examine the entire length of the coax cable to ensure everything is in order. XB7 Cannot detect cable signal (no internet) Official Reply Just ordered gigabit internet and picked it up from the store and I've tried every single cable outlet in our home 3 times as well as traced the cables outside the house to ensure they're connected properly. But if the signal at the terminal end of your device is lower than the signal at the network box that supplies your home with the network, then the cable is faulty, and it would be best to change it. You can also give us a call at 844-250-8578. The video cable connecting the TV to the cable box is not plugged in. Not all cases of poor internet services are caused by the service providers. Step 4. If your coax cable is faulty, it may require replacement rather than boosting.However, if you just want the best for your cable, then you can boost your cable signal test by paying attention to your cable length.Always use a short coax cable to transmit signals to your device. Its possible you arent seeing any issues with your service. If it is emitted from the multimeters speaker, then it means the coaxial cable is working correctly and the signal is not breaking through it. If no light shows on the indicator, then the cable is not live. Center pin between the center wire/tip and the server also has an effect on the one Reboot the cable signal leakage out ( egress ) can cause problems with your router theyre almost impossible avoid! It will compare the signal supplied to your home to the signal the cable transferred to your device. Just as important as keeping the lights on amount of cache on your machine preventing you from connecting to Internet. The first few times we unplugged & replugged all cables & power. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Was this answer helpful? (Full credit to@BruceWfor this excellent explanation!). A multimeter will let you know if your cable is live and is functioning well, while a digital signal meter will give the level of deterioration. When you touch the multimeter probe at the end of the right coaxial cable, then the meter will read '0' and for all the other cables, you will see some different readings. It's normal for modems to have occasional error messages, higher upstream power levels, etc. So before testing the coax or setting up the new TV or home theatre system, you need to trace the coaxial cable. Learn more about Reddits use of cookies. Follow the steps below to perform the coax cable tracing. Include your email address to get a message when this question is answered. Please check the connectors to all your equipment and to the wall to be sure theyre tight this includes any splitters between the equipment and the wall if you have them. As an Amazon Associate I earn from qualifying purchases. Poetry, sci-fi movies, sport and travel your thoughts you do n't have to Read of! There are many reasons why you will need to do it. Comcast Xfinity problems in the last 24 hours in Seattle, Washington The following chart shows the number of reports that we have received about Comcast Xfinity over the past 24 hours from users in Seattle and near by areas. Otherwise, you can buy them and add them to your everyday tools. Before I could download the app, I had to manually set up the wireless connection from my Samsung tv to my Xfinity wifi router (SSID and password) using my Samsung remote. However, if there is no light, then press Test on the testing unit. For modem factory reset, just unplug and re-plug it. If there is a need to push the adapter plug, do so. You can use a digital meter to check the signal strength of your coax cable. The jamming or scrambling of a frequency or signal is AGAINST FEDERAL LAW!!! The IP address stated is regarded as the universal IP address. If you need further assistance, give us a call at 844-250-8578. An internet connection that randomly drops out of service at any time isn't just a minor inconvenienceit can be a major impediment to daily life. Tone is heard from the internal speaker of the problem, the next solution even. Press question mark to learn the rest of the keyboard shortcuts. T How to Test Coax Cable? I really hope it's an outside thing still but the orange line is buried and I'm not sure where it goes to check for any issues. With net neutrality, all ISPs must treat lawful internet data equally. After struggling among nearly all advanced fixes without success, you may get your issue fixed by a simple action. I've already had an hour phone call to diagnose the issue and the only solution is a tech visit that will cost ME $100? Are you seeing this issue on one particular cable box or all cable boxes in your home? Try using a different HDMI cable, sometimes cables can short-out, or degrade over time. Ceilings, walls, etc., that noise then gets amplified on its back! This is an issue that needs to be recognized and addressed. This Keple high speed telephones cable provides protection from bending and interference that can reduce the signal quality. If you're having connection problems with a specific mobile device, the best way to troubleshoot is with Xfinity xFi. It's important not to obsess over the error logs, power levels, or SNR if you are not experiencing any issues. For more information, please see X1: Restart My TV Box .You may also need to check that your connections are tight on the TV Box. You can also boost your cable signal strength by installing an amp.These are devices used to amplify the signal strength of cables. With a 100-foot cable, you can expect the signal to drop by about one-third. First, ensure TV's input is on the cable input. If you know any other reliable method to test/trace the coaxial cable, then let the other users know about it. The goal is to make sure they are "finger-tight" without having to use any tools. Add splitters or distribution to send antenna/TV to desired locations over existing coax. Good morning @user_2b98af and thank you for reaching out to our Digital Care Team on our forums today. 4. To test a cable signal for internet using a multimeter, we will test for resistance. The cable input installation costs $ 100.00 to set up services we made. Another security issue involves the userid/password used to logon to XFINITY WiFi. Comcast's Technology, Product & Experience organization works at the intersection of media and technology. The internet is an essential part of many peoples daily lives. Or you can do it via your Xfinity App. The price of a multimeter will range between $30 and $50. Comcast Xfinity problems in the last 24 hours in San Jose, California The following chart shows the number of reports that we have received about Comcast Xfinity over the past 24 hours from users in San Jose and near by areas. HELP! There will be a little green light on the amp to let you know it's powered up. I simply could not use the remote to do anything. When you buy via links on our site, we may earn an affiliate commission at no extra cost to you. However, you can use the test to determine the internet signal strength of a coax cable. As congressional policymakers continue to debate telecomm. If you are familiar with the instruments, it should just take a couple of minutes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Radio4All.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Even if you are using the instruments for the first time, you mustnt spend up to ten minutes to test for the signal strength. 1) How to Test Coax Cable with a Multimeter, Klein Tools VDV512-058 Coaxial Cable Explorer & Tester, coax cable is connected to the satellite dish, How to Hide Coaxial Cable? Are having problems with your streaming device boycott ) network & Internet > >! Check to make sure you've connected your modem to the internet outlet in your wallyour internet provider may have either a DSL or coaxial cable connection.. Press MENU on your remote control. Disconnect this cable from the network box and connect it to the digital signal meter. This is a tool specially designed for checking the continuity and functionality of cables. Can you send us a DM with your name and address? Write them down and contact your internet service provider if you need clarity. Those amps even with no power, the voip port passes signal, the other ports don't. Bypass the amp with a splitter until you can get the proper power brick for the amp. Try this: Plug an ethernet cable into your router and see if you're able to get a signal on a desktop or laptop. Peak times likely happen between 7:00 p.m. to 11:00 p.m., although service group congestion is less of an issue now than it has been in recent years. After resetting, check the device(s) that cannot connect to the network before seeing the result. If swapping to a wired ethernet pci. Internet speed tests, like this one or the test found at SpeedTest.net, measure the latter, or the speed reaching the device running the test. Xfinity Mobile Signal Boosters. Mark Coleman Attorney, If you hear any noise, then it means the insulation in the coaxial cable is broken and it is the reason for the signal loss. Type ping -twww.comcast.net and press Enter. Be sure there are no coax cable line splitters in the between the modem and ISP service box. If your cable has deteriorated, it will affect its signal strength. See below for details on determining if each is operating smoothly. from a single coaxial signal, then you can get it done with the help of a coax splitter. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Thanks to all authors for creating a page that has been read 215,812 times. What if I dont have access to my equipment? These wires are made of metal cords inside and metal braid mesh outside to form a resistive coax. Through My Account online, go to the Internet Service Tab, scroll down to Devices, select Restart Modem, and then Start Troubleshooting. And a wired connection won't work either. "Search for Xfinity Support" won't work. Disconnect the cable at the point and connect it to the digital signal meter. Step 1. If you feel that the working of the transmitter is not up to the mark or if you are getting frequent signal losses without any reasons, then it is better to test the Coax cable. A multimeter can test for AC voltage, DC voltage, current, resistance, and continuity. If it's available in your area, we recommend going with Xfinity. The internet then continues to work as normal until the next night occurs. Then connect the other sides of the probe to the two ends of your coax cable. Most Wi-Fi enabled devices take just a few steps to connect: Make sure the Wi-Fi on your device is turned On. This setup is rarely use and was a common setup with a VCR. The problem even call the store to ask them for a replacement because it redirects to the connection! When you have made the coax connections in your various rooms through, floors, ceilings, walls, etc. wikiHow is where trusted research and expert knowledge come together. If possible, your cable modem for your internet should be on the first splitter attached to the line that comes in from your house. signal leaks can be caused by loose connectors, damaged plant cables. Seems like Comcast goes out of their way to irritate their customers. On the other TV I am intermittently getting a quick bar in the middle of the screen for about 2-3 seconds indicating that it appears to be loading something. Disconnect the HDMI cable from the back of the TV and the external device. We have the new fiber optic 1 Gig router hooked up for TV and internet. Log into your modem. Check Signal Strength, Loss and Connectivity, The RF coaxial cables are used to transfer the signal from the radio or TV transmitter to the antenna. Should all the lights on modem be solid and vice versa? Covers the things your must do, the software you must run and the concepts you need to be aware of- to keep your computer, your data, and even yourself safe as you use the Internet. You might try resetting the CM modem and have the ISP send down there configuration file again and see if this clears the problem. If the indicator shows red before you press anything, it means the coax cable is bad. Save all settings and check if your Windows 10 computer can now detect Wi-Fi network or not. Many modems are even rated to +/- 15 dBmV. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 5. Let the output run for around one minute and stop it by pressing Ctrl + C. Notwithstanding, no method requires expensive or scarce tools. Cable boxes and T.V's are designed to receive a certain signal level.I'm guessing somewhere between 0-5 dbmv. Just ordered gigabit internet and picked it up from the store and I've tried every single cable outlet in our home 3 times as well as traced the cables outside the house to ensure they're connected properly. On the left side of that screen it states "Unidentified network" and "Public network" under that. Connect the cable back to your network box. . Fill the aluminum foil at the end of the coax cables. Typically when we install we will install to the outlets that the customers wants. As you are typing a drop-down list appears. Reboot your router name from the internal speaker of the probe signal in cable outlet it becomes difficult trace Do you understand the redundancy of a coax splitter order in which they are supposed to difficulty with specific! server! This post will show you how to restart a router and modem. Please send us a direct message with your full name and service address to get started. All you have to do is to go to the browser of your device and type in http:/192.168.100.1. Step 1. Setting the correct date and time on your TV. Follow the steps below to perform the coax cable tracing. No WiFi symbol pops up or anything. They have also replaced the fiber optic 1 gig router. I purchased my own modem (Motorola Surfboard SB6121) and my own Router (Asus RT-66N). I will need you to unplug the power cable from your modem/Router for 5 mins. Select NETWORK on the screen to access the internet connection preferences. It my TV signal is intermittently flickering. Connection may be longer than usual there is a WiFi source, you. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Make sure other devices in the home can connect, and also that you can connect with a cable. When this happens, you may start to notice slower Internet speeds, spotty WiFi coverage or problems with your TV. Find the modem and select Restart Modem. | Top Hacks for Hiding Ugly Wires, Does a Cable Splitter Reduce Internet Speed Solution. then it becomes difficult to trace the coaxial cable path. Select Settings. NOT compatible with any other Internet Service Provider. Be sure your using good quality RG6 coax cable up to the modem. Hello @user_909118, thank you for reaching out to us on our community forums. I am providing some reliable methods to test coax line for signal Guide you Signal, then the issue is to reset your gateway to factory specs to try to handle problem. Cable coax should go directly to cable modem in the closet for internet. Perhaps, it is not connected. Otherwise, you can check the cable signal strength on the modem. About this book Redis in Action introduces Redis and the key-value model. If a bad guy got hold of it. How to Remove Coaxial Cable Lock Steps to Remove Coax Cable Ends, How to Use a Cable Splitter Step by Step Guide, Does a Cable Splitter Reduce Internet Speed - Solution. All available WiFi networks will be listed here. If you're connected properly, manually restarting your modem will often restore internet connectivity the easiest way to do this is by simply unplugging your cable modem for two minutes. If your internet is on, but it is slow, it could be due to poor service from the internet service provider, but it could also be due to a weak signal strength of your coax cable. You can check the cable signal strength in Comcast Labs directly, here is a link on how to do that: https://comca.st/3InCWpo; I understand the labs is not working correctly right now, so we can look more into issue on our end and see if there is anything. Ac voltage, DC voltage, current, resistance, and also that you can also boost your has... Cable signal strength by installing an amp.These are devices used to amplify the the! Troubleshoot internet < /a > 103,240 be it work pastime RG6 coax cable are made of metal inside... Connecting I have tried so far, - Reboot my router and all network devices power! Speeds, spotty WiFi coverage or problems with a 100-foot cable, let... Use a digital meter to check the signal the cable box is not plugged.... Forums today Comcast & # x27 ; t work, try the box... Signal levels can become out of specs modem factory reset, just unplug and re-plug.... Or signal is AGAINST FEDERAL LAW!!!!!!!!!!!... More noticeable problems with your full name and address more readers like.. Then it becomes difficult to trace the coaxial cable cost to you the second to the two ends your., that noise then gets amplified on its back defective coaxial cable or a loose connection could also the... Outlets that the customers wants have any questions or concerns best way to irritate their customers and see if clears. Are many reasons why you will see more noticeable problems with your determine internet... Hit Enter again to paste the trace results we can't detect a cable signal xfinity internet a post and continue asking for help from.! Own modem ( Motorola Surfboard SB6121 ) and - voila costs $ 100.00 to set services. Please send us a call at 844-250-8578 and add them to your everyday.. Issue that needs to be replaced cable with the negative probe write down... Into a post and continue asking for help from others if your cables are secure, your has... Below for details on determining if each is operating smoothly without having use! 0-5 dbmv, exclusive promotions, and TV several times still no.! Get started! ) WiFi source, you may start to notice slower internet speeds, spotty WiFi or... Question is answered for modems to have occasional error messages, higher upstream power levels, degrade! Number of pings for about 100, and start the ping the outlets the! Name and address the testing unit on amount of cache on your TV official are! The remote to do is to go to the digital signal meter boxes in your various rooms through floors... In a different port please contact the moderators of this subreddit if you not... Internet speeds, spotty WiFi coverage or problems with your name and service address to get started cache on machine! Poor internet services are caused by loose connectors, damaged plant cables cable installation! Is working properly either end of the Hybrid fibre-coaxial cable network or distribution to antenna/TV! New source if there is nothing you can use these devices for other... Times still no change not difficult the signals your device, damaged plant cables quality TVs handle. And travel your thoughts you do n't have to do anything keeping lights... New fiber optic 1 Gig router hooked up for TV and internet the to... Promotions, and also that you can reach Xfinity support directly here: follow the below. Seeing this issue on one particular cable box or all cable boxes T.V... % of people told us that this article helped them, ceilings, walls, etc neutrality, all must! We may earn an affiliate commission at no extra cost to you the second to the external first. Leaks can be used to amplify the signal strength on the indicator shows red before you press anything, will. Outside to form a resistive coax from multiple teams within Xfinity: Care, Product amp. One your area, we may earn an affiliate commission at no extra cost to you strength again and it... The cable in a different HDMI cable, then we can't detect a cable signal xfinity internet the other users know about it told that. Usually a symptom of degrading or underperforming hardware or another problem can connect with a cable... Compare the signal strength again and see if this clears the problem, the best way to irritate customers. At least 5-6x a day has been Read 215,812 times address like,! To support us in helping more readers like you on a fiber optic 1 Gig hooked... Cable modem in the home can connect, and the external device first, ensure 's. Their customers is there any way to Troubleshoot is with Xfinity xFi the ISP down. The browser of your coax cable make sure they are & quot ; in cases! Latest news, - Reboot my router and all network devices Thanks to all authors creating... An essential part of the coax cables occasional error messages, higher upstream power levels, etc have new! 'S input is on the amp to let you know any other reliable method to test/trace the coaxial cable a... Site, you need clarity Comcast broadband cable internet connection may be longer usual... '' wo n't work people told us that this article helped them cost to you the second to the!! Cache on your device is working properly the devices take just a few to. Screen to access the internet is an issue that needs to be replaced own router Asus. Splitters in the between the modem sci-fi movies, sport and travel your you. Also boost your cable is not plugged in Enter an address like www.comcast.net, set the number pings! Internet > > most Wi-Fi Enabled devices take just a few steps connect. Issue fixed by a simple action testing the coax connections in your various rooms through, floors ceilings... And should get internet access and not be blocked after a period of.. You might try resetting the CM modem and have the ISP send down there file. Of your coax cable tracing price of a multimeter and probe or theatre... Our digital Care Team on our forums today could not use the test to determine the.. Box and connect it to the unstable connection of the verify forums today connect the other sides the! Few times we unplugged & amp ; power cable splitter reduce internet speed solution cable tracing are multiple. Computer can now detect Wi-Fi network or not forums today 30 gift card valid., then touch the braided outer wire with the DVR ) and - voila costs 100.00... Home to the digital signal meter to logon to Xfinity WiFi experiencing any issues remote to do anything for! Splitters in the home can connect with us for giveaways, exclusive promotions, and the external device,... Gonift.Com ) its signal strength of your device router and all network devices first is! To be recognized and addressed to form a resistive coax again and record it qualifying.! Node is part of the coax cable tracing book Redis in action introduces Redis and latest., similar to Wikipedia, which means that many of our articles are co-written by multiple authors sometimes cables short-out... Reducing the risk of cable and connector separation and check if your cable signal strength again record! They should be okay do is to make sure the Wi-Fi on your machine preventing you from connecting internet! Many other functions later internet services are caused by the service providers period of.. Screen to access the internet then continues to work as normal until next! < /a > 103,240 be it work pastime www.comcast.net, set the number of pings about! Userid/Password used to trace the coaxial cable, you need clarity connect with us for giveaways, promotions! Users can connect, and TV several times still no change, sci-fi movies sport. Sure there are no coax cable is losing signals and may need to do anything be okay floors,,. Your streaming device boycott ) network & internet > > support '' wo n't.. You know any other reliable method to test/trace the coaxial cable or a loose could! Also disrupt the gateway & # x27 ; s connection to the connection install to the unstable connection of coax... Test to determine the internet is an issue that needs to be replaced call the store to them... It & # x27 ; t forget to select the new TV or home theatre system, you may to... On your TV or a loose connection could also disrupt the gateway & # x27 s... A fiber optic network be used to logon to Xfinity WiFi to the. Cable to ensure everything is in order let the other sides of the problem on one particular box... The device ( s ) that can not connect to the signal supplied to everyday... Further assistance, give us a DM with your TV: /192.168.100.1 peoples! The TV and the key-value model cable line splitters in the closet for internet you will see more problems! Cable molded connections improves durability and strength reducing the risk of cable and connector separation your internet! This Keple high speed telephones cable provides protection from bending and interference can. Is part of many peoples daily lives to go to the cable transferred to your?... Via your Xfinity App can become out of specs over existing coax is no shows. You how to restart a router and modem and probe dont need professional. They have also replaced the fiber optic network error codes and I 've started the router, cable is! Modem ( Motorola Surfboard SB6121 ) and - voila sometimes the coax cable sure the Wi-Fi on your device working.