To make a complaint with us, you must be 16 years old or above. Fully endorse the frustrations of both the phone and e-mail customer support services which I guess are in India or Asian suc-Continent. Company No. How to contact us Email us or chat 3. when you book with trainline you can never have your tickets!! European rail: contact our support team. Seating. Really unhappy and won't be using Trainline to book tickets again. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. To get started, click our 'Start a complaint' button below. I booked two train tickets from Paris to Brussels.Trainline did not send email confirmation, sms confirmation of tickets. . thetrainline.com uses 2 email formats. No refund as not willing to pay to send back tickets recorded delivery. You can call us on 0870 3333 555 and select Option 1 then option 2. Enter employee name to find & verify emails, phones, social links, etc. After numerous calls. Welcome to the Rail Ombudsman. I can't choose my preferred seats! 5,744 Following. Discount Cards We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. lose train, bus and more money to get new tickets again. For more complicated queries or if you need immediate response it might be easier to phone us. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. How we can help you with your issue with Trainline We do NOT currently have a direct email route for this company but we are working on it. VAT number: 791 7261 06. Told there was no complaints procedure. Rang for refund. . Told em to stick it in the end. How can I select my seats? 67.3K Followers. One of the services Trainline makes the most difference is customer service. Supercharging our superstars; Trainline offers 100,000 in discounted travel to supercharge attendance at women's professional football as 84% of Brits are inspired to pick up the game 3 August 2022 Trainline launches Where next? Payment Currency, cards, PayPal and more 7. If you aren't sure, contact us first. Receipt of ATM / bank withdrawal. Trainline's support and contact email address is sales.support@info.thetrainline.com Trainline website Other common thetrainline.com email patterns are [first][last] (ex. jane.doe@trainline.com) being used 99.0% of the time. 3846791. If your complaint concerns information given by a customer service helpline or the National Rail Enquiry Service then make sure you include the date and time of your telephone call and the full number of the phone you called them from. Hours of time and endless emails simply repeating original generic email response. If you're unhappy with any part of our service, we'll do our best to make it right. Depending on the circumstances of the claim we will let you know what is required as part of the 'Document Upload page'. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. If webforms aren't for you, you can also contact us by email: customer.resolutions@avantiwestcoast.co.uk You can also get in touch with us via post. Remember Trainline.com Limited is registered in England and Wales. Tickets Trains, coaches and buses 5. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Joined February 2009. Worst customer experience ever, non-existent of customer problem. Europe's leading train and coach app! Changes, refunds and cancellations Plus info on compensation 8. Other common formats are first last (ex. Yes No. In all, thetrainline.com uses 2 work email formats. Seat reservations explained. If you have not received your confirmation email from Thalys, see this page. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Trainline Customer Service Contact Number: 0333 202 2222, Refund Home Trainline Customer Service Trainline Service Email Postal Address London office 120 Holborn, London, EC1N 2TD Edinburgh office address 1 Tanfield, Edinburgh, EH3 5DA Paris office address 20 rue Saint-Georges, 75009 Paris Send back unused tickets PO Box 23972, Edinburgh, EH3 5DA Apart from that, you can easily communicate by sending an e-mail and calling the Trainline customer support line. Felt that there was little understanding of issue raised or acknowledgment that point raised was properly investigated. The most common thetrainline.com email format is first '.' last (ex. It's been over five years since we partnered with Resolver, and we've added the tool to many of our guides, marrying our . Trainline Complaint If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. #trainline We're here 8am-6pm Mon-Fri & 9am-5pm Sat-Sun. Using our webform means you'll get to the right team quickly and we should have all the information we need from you, leading to a quicker full response. janedoe@trainline.com ). Receipt or photo of lost / stolen / damaged item. VAT number: 791 7261 06. Southern Rail makes it much easier to get refunds for cancelled trains, they only request photos online with a cut from corner to . Really! To learn more, please visit our FAQ and Resources area. It should be just a info app to check the schedule. Filing history for TRAINLINE.COM LIMITED (03846791) People for TRAINLINE.COM LIMITED (03846791) Charges for TRAINLINE.COM LIMITED (03846791) More for TRAINLINE.COM LIMITED (03846791) Registered office address 120 Holborn, London, United Kingdom, EC1N 2TD . It should be just a info app to check the schedule. Issue unresolved. [last] (ex. For help with a European booking, you need. This will make it possible to trace your call and may help speed up the handling of your complaint. Headquarters: 120 Holborn Fl 3, London, Greater London, EC1N 2TD, United Kingdom. Contact Trainline Europe If you haven't been able to find an answer to your question, we invite you to get in touch with us. Send feedback. View Trainline (www.thetrainline.com) location in Greater London, United Kingdom , revenue, industry and description. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. VAT number: 791 7261 06. Company No. Receipt of additional costs for travel documents. I haven't received the seats that I wanted! feature to support customers in their final journey leg Brian Hartshorn: 1/5 Stars. We're always happy to help and will respond as quickly as we can. That's up 6% from July, and it's a whopping 320% . If your mobile ticket has already been activated, you will not be able to get a refund for that ride. Consumer complaints and reviews about Trainline London, England, Greater London. @trainline_eu. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Police / loss report with station details and incident number. How can everyone still sit together? Related Articles. You can contact Trainline on How do I complain about Trainline? Train cancelled due to lack of drivers. Tickets for children: do I need to buy one? Trainline has not yet responded. . Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). trainline. My ticket did not arrive in time by post and they wouldn't do anything about it over the phone. @thetrainline. thetrainline.com Email Format. Spadge, you could also send a letter of complaint to Passenger focus, who could give the trainline the 'kick up the bum' they need to sort out your problem and give you an appropriate refund, not going to guarantee it will work but it will only cost you time as it's a freepost address. Get to know the Trainline Group 2. Company No. They have a large staff to answer all your online problems related to payment transactions and to solve your problems. I am making separate reservations. Date of experience: 20 October 2022 Useful Share Advisors not English and a waste of space. Only use trainline to check the timetable, do not purchase tickets from there. 3846791. 2 They will try to take your money as much as possible by hiding all essential information of the journey. Download a copy here or contact us if you need us to send the form to you. Email customer service polite but extremely unhelpful. After 3 years of hassle free booking with the Trainline, when it does go wrong it's big style! Ticket refunds and changes 12 articles ; Train times, delays and disruptions 9 articles ; Onboard, . Yet you can use free online tool Resolver* to quickly file and track a complaint - it helps you draft a letter, send it, monitor replies and then escalate it to an ombudsman or complaints body if it's not sorted. Contact Customer Support. Please select from the dropdowns below for other contact pathways. Trainline Corporate address The Trainline corporate address is: 120 Holborn London, EC1N 2TD United Kingdom Use DoNotPay to Get Trainline Refunds With Trainline, you have 28 days from the ticket's expiration date to request a refund. Trainline.com Limited is registered in England and Wales. Trainline headquarters 120 Holborn England, Greater London, London EC1N2TD United Kingdom Trainline phone numbers +44 333 202 2222 (International) 0 0 +44 871 244 1545 (Booking) 0 0 More phone numbers What is Trainline's email address? "Claims regarding the Booking Service shall be addressed to thetrainline.com at PO Box 23972, Edinburgh EH2 9AF by registered letter with return receipt requested, within three months following the transport date." 23 December 2017 at 11:34AM Essex_Jim Forumite 184 Posts I had a Trainline booking for last night. reservations, and tickets through its internet s ite and contact center operations in the UK train travel sector. We welcome all product/service as well as general store reviews, whether they are good or bad. If you are under 16 years old, don't worry - you can still make a complaint if you have a representative who is over 16 years old. Contact us Link opens in new tab . Details of how to contact us can be found here. If you have an issue, comment or complaint about a product you purchased via Trainline, tell us by adding your own review. Read our Complaint Handling Procedure (PDF) Contact us. The U.S. Department of Transportation reported Wednesday that they fielded complaints from more than 7,000 passengers in August. 3846791. Our Customer Support team will offer you . Worst customer experience ever, non-existent of customer problem. Sign in (or create an account by following the link in your confirmation email). 15/11/2018. Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free Trainline contacts Phone numbers +44 333 202 2222 +44 871 244 1545 More phone numbers Website www.thetrainline.com View all Trainline contacts ADVERTISIMENT Most discussed Trainline complaints Did you find it helpful? The Rail Ombudsman is an independent, not-for-profit organisation. Expand that section and select 'Change date/time' or 'Refund tickets'. Read More. Our services Bookings, account and group travel 4. Expand that section and select 'Change date/time' or 'Refund tickets'. United Kingdom bit.ly/TrainlineTwitt. Making a complaint Try as we might to avoid it, things don't always go to plan - and you may need to make a complaint. For starters, it's hard enough to find out how to contact them and then when you do finally find the live chat, they do not answer your questions. Phone Number: +44 . janedoe@trainline.com). 1 Trainline Europe account holders: You may have entered an incorrect email address for your booking. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Season Tickets Flexis, Photocards, changes, refunds and more 6. " They will try to take your money as much as possible by hiding all essential information of the journey. I have not been given a seat reservation? Expand. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. The most common thetrainline.com email format is [first]. We can only consider your complaint if it is against a service provider who is part of our scheme. Start a complaint If you prefer, you can fill out a paper application form and send it back to us by email or post. If you have a Trainline Europe account, please visit your account preferences to check and modify your email address. Only use trainline to check the timetable, do not purchase tickets from there. Contact Us. Trainline.com Limited is registered in England and Wales. (Calls cost 2p per minute plus your phone company's access charge. To make a complaint or leave feedback contact our customer service team. E-Mail customer support services which I guess are in India or Asian suc-Continent service to help will Have entered an incorrect email address for your booking your confirmation email ) understanding of issue raised or that The blue box above t received the seats that I wanted and won & # ;! Bookings in three easy steps: Sign in ( or create an account by following the in! Us if you have an issue, comment or complaint about a product purchased. Send the form to you fairly to ensure the right outcome in every case own Being used 99.0 % of thetrainline.com work email formats from there can only consider your complaint if is. 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