I just feel depressed to be accused of such things, and scared of what might happen, becasue her frieds can complain, and so on, so at some stage even though it does not goes on line, it is kept on my records. Whether complaining during or after an inspection, you will want to make sure you are as well informed as possible. Figures from the watchdog also show there were 890 complaints about inspections in 2019-20, up from 662 complaints a year earlier, https://www.tes.com/magazine/archive/proportion-ofsted-inspections-complaints-39, Unlimited access to all Tes magazine content, Councils hit out at government breach of trust over teacher pay, Proposed Northern Ireland cuts condemned as catastrophic, No progress made on teacher pay after union crunch talks, Strikes: Schools told to take all reasonable steps to stay open, Teacher strikes Q&A: everything you need to know, Teachers to strike in England from next month, Gibb: Schools can use pupil premium to offer more free meals, Strikes: Heads may have no choice but to close schools, Watchdog to change how it handles complaints, School leaders union calls for independent panel to review Ofsted complaints, Ofsted looking to review complaints process. And the inspectorate hasrevealed that a survey of more than 1,000 parents shows that eight out of 10 feel that an Ofsted inspection report they read portrayed thatschool accurately. Also, do not assume that complaining will necessarily undermine your relationship with the inspector. You need to register with us before you can post. Derbyshire said many heads believed that any issues picked up during inspections could often be dealt with, but issues occurring post-inspection and requiring the complaints process rarely result in a different outcome. ap Harri told Schools Week that Ofsted has agreed to reinspect XP East as soon as they are able, and we have both agreed any matters are now resolved. Figures published by the watchdog today show that there were 890 complaints from 35,763 inspections in 2019-20. transparent misconduct report on OpenPolice.org. Required fields are marked *. together with the department form. 690 Chesterfield Parkway West, Chesterfield, MO 63017. The rare admission from Ofsted and action has been praised in private by some trust leaders, who feel the watchdog is listening. will appeal as soon as Ofsted give me an answer - About the warning ( which she was fruestrated when i asked to point at it in the Statutory framework and she could not find it! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Or register to get 2 articles free per month. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Become a subscriber and stay up to date with the latest breaking news and industry discussion. (12 months ago). London Ofsted Information and Ofsted Inspections, Find out more about Free 10m Childminder Insurance, Questions and Information on using the Forum, CSSIW - Care and Social Service Inspectorate Wales. But the proportion of Ofsted inspections or activities that trigger a complaint has fallen, https://www.tes.com/magazine/archive/more-complaints-about-ofsted-upheld, Unlimited access to all Tes magazine content, Councils hit out at government breach of trust over teacher pay, Proposed Northern Ireland cuts condemned as catastrophic, No progress made on teacher pay after union crunch talks, Strikes: Schools told to take all reasonable steps to stay open, Teacher strikes Q&A: everything you need to know, Teachers to strike in England from next month, Gibb: Schools can use pupil premium to offer more free meals, Strikes: Heads may have no choice but to close schools. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Become a subscriber and stay up to date with the latest breaking news and industry discussion. This provides important support and helps to ensure that nobody says, I told you so down the line.The rest of the advice in this article is written on the assumption that it will be the headteacher making any complaint to Ofsted, but that it might be helpful for the wider staff to know how Ofsted handles complaints and for the school to consider in advance of the inspection how it might handle any concerns. Learning and Skills Events Consultancy and Training, c/o Mindspace In the 2021-22 year only 17% of complaints had aspects upheld - the lowest in eight years. If Dillinger expected to receive a light sentence by pleading guilty, he was sadly mistaken. Being able to outline specifics and support your complaint with evidence, where appropriate, will strengthen your case. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This helps to ensure the school manages its relationship with the inspector in the best way. FE projects win over 75m in levelling up cash, Halfon orders universities to publish T Levels admissions statements. FE Week understands any changes to the complaints process would be implemented across all sectors, including schools and further education. You can ask questions, give advice or just have a friendly chat with other members! The total number of complaints Ofsted received represents 2.5 per cent of the total number of inspections carried out - compared with 1.8 per cent the previous year - meaning the proportion of inspections attracting complaints rose by 39 per cent in a single year. This protocol does not appear to be used frequently but it has been used and is certainly worth being aware of.Take care of yourself and your colleaguesA poor quality inspection can in itself be a stressful experience. If you do make a complaint during the inspection, however, do not assume it will necessarily have the outcome you were hoping for. This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld.It is not unusual to see aspects of complaints upheld by investigating inspectors. It may even be that you decide to contact Ofsted HQ if you are still concerned. A judge slapped him with joint sentences of 2-14 years and 10-20 years at the Indiana State Prison in . Just 17 per cent of 718 complaints closed in the 2021-22 academic year had aspects upheld. I realize that EFS is the processing company for this amount being withdrawn and I am seeking a resolution for this d/t her condition and the company preying on my mother. They have oversight of the school and are the main link with the inspection team. Become a subscriber and stay up to date with the latest breaking news and industry discussion. Looking forward to welcoming you as a member! I also advise headteachers making a written complaint to seek the backing of their governing body/trustees first. The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. Consequently, it was rated as requires improvement in both the sixth-form provision and leadership and management categories limiting the overall grade. And, of course, making it more difficult for schools to complain means less complaints received, and that will make their stats look good. The Ofsted complaints procedure is . If you have any problems or do not receive your activation email you can contact us via this link and we will do all we can to help: Contact the Administrator. An Ofsted spokeswoman said this morning: "Ofsted takes all complaints seriously. She has said she is going to Ofsted and that I am not allowed near her children, one of which is good friends with my son. Forewarned is forearmed! ma7ie. While instances of successful complaints made after the inspection (what Ofsted refers to as Step 2) are hard to come by, the picture is in some ways a little better than we might assume. To start viewing posts, select the forum that you wish to visit from the selection below. Please view our Terms and Conditions before leaving a comment. An Ofsted spokeswoman said: "Ofsted takes all complaints seriously. Karma will catch up to you. This was up from 662 complaints received from 36,396 inspections a year earlier. But schools judged good are able to complain about their inspection or inspector too if they have concerns.Be clear about the complaintIt is helpful for you and for Ofsted if you can be as clear as possible about the cause of your concern. Forum Member Competitions - Free to enter! They are all treated in the same way. 9 Appold Street It adds that the complaints team had also identified a need for clearer guidance for providers on the contexts in which an inspection might be shadowed, as well as suggesting a review of policy on the timing of school inspections at the start of autumn term. If you do decide to complain it is a good idea to insist the inspector makes a note of your complaint in the evidence-base this means that if you pursue your complaint after the inspection it will be clear that you raised it at the time. I alerted the *** as I recorded everything with all parties and if I am not refunded the $99.00 I will take further action. Caroline Derbyshire, the chair of the Headteachers Roundtable, welcomed any review, but said this should be shared with everyone else in the profession. They added any formal proposals for changes to our processes, such as complaints, will always be subject to wider consultation. Make a formal complaint to the school. Well I found out the $99.00 was taken off my credit card! Thank you, ****** *******. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I called the warranty company and was told I would be reimbursed as I had a free 30 day revue. Only a small proportion of all inspections give rise to a complaint." In the first year of the new inspection arrangements (2005-06), Ofsted undertook more than 6,100 school inspections. Todays report also revels that Ofsted has been given permission to appeal against a High Court ruling that quashed an inspection report because of concerns about itscomplaints process. How will inspectors know how to improve practice if we do not give honest feedback? I am led to believe that some of these processes have resulted in a different judgement being made. West, Chesterfield, MO 63017 this helps to ensure the school and are the main link with inspector... 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